Contact Us
Our dedicated customer support team is available to assist you with all enquiries related to your gaming experience. Whether you need technical assistance, account verification support, or have questions about our pokies and gaming services, we're committed to providing prompt and professional assistance to all Australian players.
Support Channels and Response Times
We offer multiple communication channels to ensure you receive timely assistance. Our live online chat feature provides instant support for urgent matters and is available during peak gaming hours. For detailed enquiries or account-specific issues, please contact us via email at [email protected], with responses typically provided within 24 hours during business days.
- Live online chat for immediate assistance
- Email support: [email protected]
- Phone support: 1800 245 678 (Australian toll-free)
- Response time: Chat (instant), Email (24 hours), Phone (business hours)
Preparing Your Enquiry
To expedite resolution of your enquiry, please have your account details ready when contacting us. Include relevant transaction information, error messages, or specific gaming concerns in your communication. Our trained support specialists are knowledgeable about Australian gambling regulations and responsible gaming practices, ensuring compliance with local gaming standards while addressing your needs effectively.